Contact and report an issue

Email us about conversion errors, feature ideas or privacy questions.

Reporting a conversion error

You do not need to attach the original media. The following details help identify the problem:

• Browser name and version, device and operating system
• Input extension, approximate size and duration
• Output format, resolution and quality settings
• The step that failed and the displayed error message

Before you write

Silent videos cannot be converted to MP3. Engine-loading errors may be caused by a network problem or blocking extension. For memory failures, try a smaller source. See the guide and FAQ.

Ideas and corrections

For a feature request, describe what you want to accomplish. For incorrect information, include the page address and the correction.

Privacy questions

Read the privacy policy first. Sending email shares your address and message with the recipient and email providers. Do not include passwords, identity documents or sensitive media. This site has no email-sending server or support database.